Assigning team members to events

Team members can only access events they've been assigned to. This is the most common reason someone can't see an event in their app, so if a promoter or receptionist tells you an event is missing, check their assignment first.

How assignment works?

Every role except Account Owner works on an assignment basis. When you assign someone to an event:

• Promoters see the event in Guest Line and can start adding guests within their limits

• Scanners and Receptionists see the event in their app and can work the door on the night

• Event Managers get control over the event's settings and guestlist

Creating a team member and assigning them to events are two separate steps. A new team member won't see anything until their first assignment.

Assigning someone to an event

Open the event you want to staff, head to the team area within the event, and add the team members you need. You can assign as many people as you like across any mix of roles.

Checking someone's assignments

Open the Team page and click on any team member. Their details panel shows every event they're assigned to, so you can see at a glance what someone is working.

Setting limits for promoters

When you assign a Promoter to an event, you can also set their ticket type limits for that event. This controls how many guests they can add on each ticket type. See Managing Promoter Limits for the full breakdown.