Understanding ticket types

Ticket types define the pricing and entry structure for your venues. They live in the Products section of the web app and can be reused across events at the venues you assign them to.

What is a ticket type?

Every guest in Guestii has a ticket type attached to them. It is how the system knows what a guest pays, when they pay it, and how their entry is counted. There is no such thing as a guest without one.

Ticket types are created once at venue level and reused across all of your events. No more rebuilding your door pricing every week.

The three pricing modes

Every ticket type is one of the following:

• Free: No charge. Used for promoter lists, comps, industry, and staff.

• Paid: A set price. The guest pays at the door or online.

• Live: Time-based pricing that switches automatically. For example, free entry before 10:30pm and a set price after. No manual action needed at the door, the price updates on its own.

Where ticket types appear?

Once created, a ticket type works everywhere a guest does:

• Events: When you create an event, you choose which ticket types that event will run. Only the ones you select are active for that night.

• Reception App: Guests arrive at the door with their ticket type already attached, so charging them is one tap. Walk-ins are charged by tapping a ticket type tile in Quick Actions.

• Online sales: Ticket types power your online releases, so what you sell online and what you charge at the door come from the same place.

• Promoters: Ticket types are assigned to promoters with individual limits per type. A promoter might have 3 free tickets, 10 discounted, and unlimited general admission on the same event.

A single ticket type can be sold both online and at the door.

Venues and defaults

Ticket types can be assigned to one or more venues. Once assigned, active ticket types are available to select for events at those venues.

You can also set a default ticket type per venue and per event. The default is what gets assigned automatically when a guestlist request comes in online with auto approval turned on, or the first option prompted when you approve manually. Set your default once and incoming requests sort themselves.

Control at event level

You are never locked in. Every event lets you choose exactly which ticket types run that night, and each one has its own event-level settings, including whether it shows on the Reception App and whether it acts as the default for that event..

Archiving a ticket type

You can archive a ticket type instead of deleting it. Archiving is reversible. Guests who already hold the ticket keep it, and reports stay unchanged.

Before you confirm

The archive confirmation shows how many guests will keep the ticket, which online releases will stop selling and which secret links will stop working. You also choose a replacement default ticket for each affected event. Guestii suggests the most expensive ticket type that event still has.

What happens when you archive

• The ticket type no longer appears anywhere you can select a ticket type in an event.

• Events already offering it keep the ticket type in Manage Event, marked Archived.

• Online releases selling it close, and secret links issuing it are revoked.

• Recurring events do not carry the ticket type or its promoter allowances over to future events. Past events are untouched.

Finding and unarchiving tickets

In Products, use the Archived filter to find archived ticket types. You can unarchive a ticket type at any time. Releases and secret links that were closed or revoked by archiving are restored. Anything you closed yourself stays closed.