How to set-up a receptionist role

The Reception App is your front-of-house hub for door check-ins and on-the-door payments. Before you get started, make sure your venue has an active Square connection, as this is required to create and access a Reception account.

What you'll need

• An active Square connection set up in the Connections page of the Guestii web app

• Square-compatible hardware if you plan to process payments at the door

• An iPhone or iPad to run the Reception App

Step 1: Connect Square

Head to the Connections page in the Guestii web app and log in through Square. Once connected, your venue is ready to support Reception accounts.

Step 2: Create a Reception team member

Go to Team, tap New Team Member, and select the Receptionist role. Enter their first name, last name, and email address.

Step 3: Assign them to an event

Make sure the Receptionist is assigned to the relevant event before the night. They won't be able to access an event from the app unless they've been assigned.

Step 4: Log in on device

Open the Guestii app on the chosen iPhone or iPad, log in with the Receptionist's credentials, and complete two-factor authentication. That's it, they're ready to go.

Reception vs. Scanner: what's the difference?

The Scanner role is for admitting guests only. It lets your door staff check names off the guestlist and mark entries, with no payment capability.

The Reception role does everything the Scanner does, plus takes payments, whether that's charging guests against their name on the guestlist or processing walk-in entries at the door. If your venue is running paid entry through Guestii, Reception is the role you need.